THE MADONNA CATALOG TERMS OF SERVICE for supporting members You must read and fully agree to these terms of service before your account can be processed. This TOS page last updated May 20, 2007   SELECTING A USERNAME and PASSWORD: Both the username and password you select must be between 4 and 10 characters each. If you enter more than 10 characters, and you're wondering why you can't log in, it's because the system will only accept 10 characters. Your username cannot be the same as your password, and vice-versa. If a username you select is already in use by another member, you will be notified and given a chance to select another name. The word "Madonna" will not be accepted as a password, as it is much too easy to guess. A good idea for a password (that's easy to remember) is the name of a friend's dog, street name, name of a friend, etc. It is your responsibility to keep your account information private.   PAYMENT: For your convenience, The Madonna Catalog accepts many different payment methods, depending on where you live, including PayPal. All payments must be in U.S. dollars. Foreign currency mailed to me will not be returned to you, and memberships will not be activated if paid in currency other than U.S. dollars. For complete payment details (including a currency conversion chart), please see the PAYMENT POLICIES on my member info page.   ACCOUNT ACTIVATION: All memberships completed via the online form and paid via PayPal will be processed and activated as quickly as possible after your payment is confirmed. In most cases, this is usually within a few hours. If I am away from my computer (or maybe sleeping!) when you sign up, I will activate your membership just as soon as I can. Please be patient, and allow up to 24 hours in some cases, for member activation. I hope to have it set up soon so that member activation will be fully automatic and instant, but I'm still working on that so please be patient! Plus I now have a "real" full-time job, so I'm not at the computer as much as I used to be.   Memberships paid via "snail mail" will be activated within 48 hours of the time your payment arrives in the mail, so please be patient. I am not responsible for invalid email addresses, full mailboxes, or your typographical errors when processing your membership request. Please make sure everything is complete and accurate before submitting an application. If I send you an email and it gets returned to me because of an invalid email address, blocked IP address, or because your mailbox is full or over quota, I will not re-send the message, and you will not receive a refund! So if you're expecting your account to be active and you haven't heard from me, maybe it's because I couldn't reach you - try logging in to your account again.   PROBLEMS LOGGING IN: If you have problems logging in (assuming that your account is active), it's most likely because the CAPS LOCK key is causing the problem, or because you are trying to enter more than 10 characters for the username and/or password. Usernames and passwords are both case-sensitive, so make sure you are entering them exactly the same as when you signed up. For example, MadLover is NOT the same as madlover. If you are still having problems logging in, please check the site outages page (for possible problems) or send me an email and I will look into it for you.   REFUNDS/CREDITS: Membership fees can not and will not be refunded (in whole or part) once they are paid. The only exception to this is if the web site should ever be permanently discontinued for any reason, you may submit a written request to receive a pro-rated refund, based on how much time is left in your membership.   MERCHANDISE DISCOUNTS: Exclusive merchandise discounts for members are as follows: 5% off for semi-annual members, 10% off for 1-year and 2-year members. Sorry, but NO discounts on "trial" or "lifetiime" memberships. Discounts apply only for new orders of in-stock items that are placed AFTER member fees have been paid, and may not be applied to existing orders, past orders, or special orders. Sorry, but no discounts on any items that are listed on the "new items page" at the time your order is placed. Discounts are for merchandise only, and can not be used toward shipping or shipping-related charges (such as insurance or registered mail). It is your responsibility to ASK for a discount if you are a member (there's room on my online order form for this). I will not automatically assume that you are a member, but if you are a member and you request your appropriate discount, I will verify that you are a member, and apply your discount. Maximum discount on any one particular order is $50.00.   FRAUDULENT ACCOUNT USE or ABUSE: I reserve the right to refuse membership, or cancel any membership at any time, without warning, for any member who abuses their membership privileges (i.e., sharing usernames and/or passwords with any other persons). I use several methods to detect fraudulent use of usernames and passwords, and violators will be dealt with very seriously.   TRIAL MEMBERSHIPS: Due to the nature of this membership, member fees can not be refunded once they are paid. Therefore, if you are unsure if you want a membership, I suggest signing up for a "trial" membership first (it's only $2, and it's an inexpensive, commitment-free way to the view the entire site for 3 days so you can decide if you want to increase your membership level). There are plenty of FREE PREVIEW PAGES to help you decide if a paying membership is right for you. Each person is entitled to sign up for a maximum of TWO trial memberships per calendar year. After two trial memberships, you must sign up for a recurring (monthly, semi-annual, annual, etc.) membership.   SITE OUTAGES: In some very rare cases, the web site (or any portion of it) may occasionally be unavailable due to a number of reasons (web server problems, power outages, act of God, etc.). This is unavoidable. If there is a significant site outage, I will do my best to post it on the SITE OUTAGES page. You may request a pro-rated refund of an outage period ONLY IF the web site is completely unavailable for more than 48 hours in one period. There will be no "automatic" refunds - you must request a partial refund in writing, and I must be able to verify that the site was unavailable for 48 hours or more.   MEMBERSHIP RENEWALS: "Trial" Memberships (regardless of how they are paid) do not automatically renew themselves when the 3-day time period runs out. All other membership levels paid via PayPal (except "lifetime" memberships) will automatically renew themselves at the same duration and rate as when you originally signed up for your convenience. If your funding source (i.e., PayPal checking account) is not sufficient at the time of the renewal, your account will automatically be disabled until payment is confirmed. PayPal usually tries again a few days later if there is a problem.   MISCELLANEOUS: These terms of service and/or membership fees are subject to changes and adjustments without notice. However, If there is a significant change in the terms of service that could affect your active membership, you will be notified via email   QUESTIONS OR CONCERNS: If you have any further questions or concerns that aren't covered in these terms of service, please email me before signing up. If you do not receive a response, that means that your question IS clearly answered somewhere in the terms of service above, and I simply didn't have time to answer your question, because it's already answered here. Please include any information you think will help me answer your questions in a timely manner (for example, what country you are in, etc.).   THANK YOU FOR YOUR SUPPORT! This page copyright ©2005 by Steve Caraco and Häakon Sundry.